Frequently Asked Questions

How long will my order take?

At The Candle Shop the picking takes 1–2 business days and carriage another 3–7, which is 4–9 business days door to door for most of the country.

How much is shipping?

Free US shipping starts at $45.00 at The Candle Shop; anything smaller carries a flat $6.50.

Do you ship outside the United States?

US addresses only for now; The Candle Shop does not ship internationally.

Can I collect my order from the shop?

Collection is not offered on The Candle Shop web orders, so buying in person means visiting 1378 Kings Hwy, Chester, NY 10918 during Mon Closed | Tue-Sun 11:00-18:00.

What can I pay with?

Checkout at The Candle Shop currently offers Cash on delivery only; card payment is not enabled on this site at the moment.

Can I return something?

The Candle Shop accepts returns for 30 days after delivery on unused stock in the original pack, and pays the postage when the fault is at this end. The Candle Shop publishes the exact conditions on the Refund and Returns Policy page.

How fast are refunds?

Expect within 5 to 7 business days after we receive the returned item from the moment The Candle Shop checks the return in, plus whatever the card issuer takes to display it.

Can I cancel an order?

Until the order is picked, The Candle Shop can cancel it; after dispatch the only route is a return.

Is my payment secure?

Nothing is charged online: The Candle Shop takes payment on delivery, so no card details are entered on this website at all.

How do I reach a person?

The fastest route into The Candle Shop is info@vcandlehaven.shop, answered within 1 business day, with +1 845-469-4927 during opening hours.

Still stuck?

The Candle Shop
1378 Kings Hwy, Chester, NY 10918
Phone: +1 845-469-4927
Email: info@vcandlehaven.shop
Hours: Mon Closed | Tue-Sun 11:00-18:00